FAQ (FREQUENTLY ASKED QUESTIONS)
IS IT SAFE TO ORDER ON FOREVERHAPPYSHOP.COM ?
It is safe to order on foreverhappyshop.com. In the URL of the website, you should see https://. This indicates that our site has a valid security certificate through our e-commerce platform, Shopify. We never have access to your credit card information, because all payments are processed through third party payment processors which are fully PCI compliant. Stripe and Paypal are among the safest payment processors in the world.
Once your order is shipped, you will receive an email with a tracking number. If for some reason you are not able to track it, please write to us at firstname.lastname@example.org
You can return your order up to 14 days after receiving it. Returns are at customer’s expense. As soon as we have received the return and verified its condition, we will process your refund within one business day.
An order can be cancelled up to the time at which the order is processed. Once the order is processed, we cannot cancel the order. If for some reason you wish to cancel your order, please email us as soon as possible at email@example.com so that we can determine whether the order has been processed.
If your product has been damaged in shipping, please contact us at firstname.lastname@example.org. We can ship replacement products at no additional charge is you provide us photos of the damage. We will do our best to solve solve the problem ASAP.
If you have any other questions, do not hesitate to write us on email@example.com, we will get back to you ASAP ! 🙂
Data security is of enormous importance to us, and we take vital steps to safeguard your customers’ information. Our environment utilizes Stipe and PayPal which meets the highest industry standards and guidelines to keep your personal information and credit card data safe.
Cardholder data is managed in the Stripe Vault, using multiple encryption keys with split knowledge and dual control. A data thief would not be able to make use of information stolen from a database without also having the key. This data store cannot be connected to via the internet.